SHIPPING AND DELIVERY

 

FREE NEXT-DAY UK SHIPPING

We provide free UK shipping on orders over £60.

SHIPPED SAME DAY

We will ship your sunglasses on the same day if ordered before 2pm Mon-Fri.

WORLDWIDE SHIPPING

We ship internationally; shipping fee applies on every order. The shipping cost is determined by the destination country and will be displayed at checkout during the ordering process. Please note that our shipping fees do not cover customs charges, which are separate and must be paid upon the parcel's arrival in your country. Customs fees vary depending on each country's regulations, and we are unable to provide an exact amount. We regret to inform you that we cannot refund any customs fees incurred to release your order from customs under any circumstances.

 

REFUND & RETURN POLICY

ELIGIBILITY CRITERIA

Customers can initiate a return within 14 days, ensuring the product is in original condition.

DAMAGED PRODUCTS DURING SHIPPING

Customers with damaged items due to courier mishandling are eligible for returns.

NON-ELIGIBILITY

Products damaged or altered by customers are not eligible for returns or refunds.

RETURN POLICY

Customers must contact customer service, provide order details and reasons for return, and follow provided instructions.

REFUND PROCEDURE

Eligible returns receive a full refund to the original payment method.

SHIPPING COSTS

Customers are responsible for return shipping costs, which are non-refundable.

RETURN SHIPPING ADDRESS

Customers must obtain the correct return address from customer service before sending back products.

INSPECTION AND PROCESSING

Upon receiving the return, Marco Matteo conducts a thorough inspection, with processing taking up to 5 business days.